top of page

Latitude Financial Data Breach Investigation

Register for the Latitude data breach investigation

Why register

Are you a current or former customer of Latitude Financial?

Hayden Stephens and Associates and Gordon Legal are investigating a major security breach at Latitude, a financial services company.
 
Latitude has confirmed that the following details have been stolen as a result of the breach:

  • 7.9 million driver’s license numbers;

  • 53,000 passport numbers; and

  • 6.1 million customer records which include personal information.

 
Some customers also had their monthly financial records stolen, however this numbered less than 100 current and former customers.
 
Latitude have also identified that there may have been further theft of personal information, which has affected past and present customers across Australia and New Zealand.
 
We encourage you to register to ensure that you will get regular updates on any potential legal action and compensation that may be sought on your behalf. The information that you provide to us will only be used to assist us in this legal investigation: we will not contact you for any other purpose. 

Register here

Please select your current country of residence

Thank you for registering!
We will keep you updated and may need to contact you for further information. 

Timeline

Latitude Data Breach Timeline

Latitude Financial (ASX: LFS) updated the Australian Stock Exchange:

 

"Latitude Financial (ASX: LFS) has received a ransom demand from the criminals behind the cyber-attack on our company.
 

Latitude will not pay a ransom. This decision is consistent with the position of the Australian Government."

 

Latitude Financial CEO Bob Belan said:


“Latitude will not pay a ransom to criminals. Based on the evidence and advice, there is simply no guarantee that doing so would result in any customer data being destroyed and it would only encourage further extortion attempts on Australian and New Zealand businesses in the future.


Our priority remains on contacting every customer whose personal information was compromised and to support them through this process.


In parallel, our teams have been focused on safely restoring our IT systems, bringing staffing levels back to full capacity, enhancing security protections and returning to normal operations.


I apologise personally and sincerely for the distress that this cyber-attack has caused and I hope that in time we are able to earn back the confidence of our customers."

Frequently Asked Questions

Frequently Asked Questions

  • How long does it take to register?
    It's quick and easy to register. It should take you less than a minute to register your interest.
  • Can I use my mobile phone to register?
    Yes, our registration page is optimised for mobile devices.
  • What is the Latitude Financial data breach investigation about?
    Hayden Stephens and Associates and Gordon Legal are investigating a major security breach at Latitude, a financial services company. Latitude has confirmed that the following details have been stolen as a result of the breach: ​ 7.9 million driver’s license numbers; 53,000 passport numbers; and 6.1 million customer records which include personal information. Some customers also had their monthly financial records stolen, however this numbered less than 100 current and former customers. Latitude have also identified that there may have been further theft of personal information, which has affected past and present customers across Australia and New Zealand. We encourage you to register to ensure that you will get regular updates on any potential legal action and compensation that may be sought on your behalf. The information that you provide to us will only be used to assist us in this legal investigation: we will not contact you for any other purpose.
  • Who is eligible to participate in the Latitude investigation?
    Anyone who is an existing or former Latitude Financial customer, or who has been notified by Latitude that their personal information has been exposed, is eligible to register.
  • What information do I need to register for the Latitude data breach investigation?
    In order to register, you will need to provide us with your name, email address and phone number. Registering for this class action is confidential, and information you provide will be used for no purpose other than to keep you updated on the progress of this investigation or advising you of other class actions or legal services we provide.
  • I am no longer a customer of Latitude, can I still register?
    Yes, former customers are eligible to register.
  • Why should I register?
    By registering, you will gain access to updates about the case, as well as reminders of important court event dates should the matter move forward. This is an extremely serious data breach, and we encourage you to stay informed. Registering is confidential, and obligation free.
  • How much does it cost to register?
    Registering for the data breach investigation is completely free of charge. You do not need to pay anything to join.
  • What is a OAIC investigation?
    The OAIC (Office of the Australian Information Commissioner) data breach investigation is an inquiry conducted by the Australian government agency responsible for privacy and data protection matters. When an organisation experiences a data breach involving personal information, the OAIC investigates to determine whether the organisation has complied with relevant data protection regulations, including the Privacy Act 1988 (Cth). The OAIC's data breach investigation aims to identify the root cause of the data breach, assess the extent of harm caused, and take necessary steps to minimise the risks and damages to affected individuals. The OAIC has the power to order compensation, demand corrective actions, and impose fines or other penalties on organisations that violate data protection laws. During an OAIC data breach investigation, the organisation under investigation is required to provide evidence and cooperate with the OAIC investigators. The investigation process is conducted in a fair and impartial manner, with the OAIC acting as an independent regulator to ensure that organisations protect the privacy and personal information of their customers and employees.
  • What is a class action?
    A class action, also known as a representative or group proceeding, is a legal process in Australia where one person represents a group of individuals who have experienced similar harm or loss due to the actions or negligence of the same party or parties. This type of legal action offers an efficient and cost-effective way for multiple people with comparable claims to collectively seek compensation or justice, especially when pursuing individual claims would be too costly or complicated. In Australia, class actions are governed by the Federal Court of Australia Act 1976 (Cth) and relevant state-based legislation, depending on the jurisdiction involved. To start a class action, there must be at least seven people with claims against the same party or parties that stem from similar circumstances and involve common legal or factual issues. The representative person is responsible for pursuing the claim on behalf of the entire group. Any judgment or settlement reached in the class action applies to all group members, unless they have chosen to opt out of the proceeding.
News

Latitude Data Breach News 

18 June 2023

Three months after Latitude cyberattack, some victims still not notified

26 May 2023

Latitude Financial counts the cost of cyber attack

IT News

22 May 2023

Law firm investigating class action against Latitude claims it knew of ‘real risk’ of security lapse

news.com.au

17 May 2023

6000 Latitude cyberattack victims replace driver's licences

Stuff

12 May 2023

Latitude hack: Thousands of requests to replace driver licences after Genoapay, Gem customer data breached

NZ Herald

10 May 2023

Latitude hack investigated by privacy watchdogs

AFR

Australia, New Zealand launch joint investigation into Latitude after massive data breach

9News.com.au

Latitude Financial faces first-ever joint A/NZ privacy investigation

itnews


Latitude data breach: Office of Privacy Commissioner launches investigation, calls attack 'significant' with 'appalling result'

Newshub. NZ

Latitude faces joint AU-NZ privacy watchdog probe

CRN

8 May 2023

Latitude Finance breach affecting customers of many current and former businesses

Choice

 
27 April 2023

'As bad as it gets': Extent of Latitude hack revealed

9News.com.au

Latitude 'sincerely' apologises to shareholders for massive cyberattack

Stuff

21 April 2023

Latitude leak reveals personal financial data

Information & Data Manager

 
15 April 023

Coles confirms its customers impacted by Latitude Financial data breach

ABC News

14 April 2023

Personal data of GE Money, Coles and Myer credit card customers stolen in Latitude Financial data breach

ABC News

11 April 2023

Latitude Financial will not pay ransom to cyber hackers as millions of customer records compromised

ABC News


Latitude Financial vows not to pay ransom to hackers in wake of massive data breach

The Guardian

3 April 2023

Latitude criticised for length of time they held onto data

9 News Australia

1 April 2023

Millions of customers at JB Hi-Fi, Harvey Norman and others could receive payout

7news.com.au

29 March 2023

How 14 million Australians could get payouts: Key move after Latitude hack that affects JB Hi-Fi, David Jones and Harvey Norman customers

Daily Mail

 

Latitude Data Breach

Sunrise 7

Latitude data breach: What to do if your information has been exposed

Drive

Latitude Financial Hack: Legal Firms Launch Investigation And Potential Class Action Seeking Payouts

NY Breaking 

 
28 March 2023

Millions of hacked customers could sue Latitude

9 News Australia

LATITUDE FINANCIAL MAY BE FACING LEGAL ACTION; AFP EXPANDS OPERATION GUARDIAN TO COVER BREACH

CyberSecurity Connect

Latitude hit with class action, corporates slammed for lax data security

The Sydney Morning Herald

Latitude hit with class action, corporates slammed for lax data security

The Age

 

Law firms Join Forces To Investigate Australia’s Latitude Financial Data Data Breach

Tech Business News

Eight million driver's licence numbers stolen in Latitude Financial data breach

9 News Australia

 

VIDEO: Up to eight million Latitude Financial customers affected by data breach

ABC News

Gordon Legal and Hayden Stephens and Associates team up to investigate Latitude legal action

Business News Australia

Latitude Financial customers frustrated at lack of communication after millions of personal records stolen in cyber attack

ABC News

27 March 2023

14 million customer records stolen from Latitude Group in major security breach

7news.com.au

Cyber criminals steal millions of personal records in Latitude data breach

SBS News

Latitude Financial confirms data hack is far worse than expected with 8 million people's data believed to be stolen

ABC News

Latitude Group hack: What to do if your passport, licence was stolen

The Canberra Times

Latitude Finance hacking far worse with 14m customers’ details stolen

news.com.au

Latitude breach now one of the biggest in Australian history

Australian Financial Review

20 March 2023

Latitude Financial warns customer data breach could widen and hack 'remains active

ABC News

18 March 2023

Latitude customers are furious: some have had data hacked before through Medibank and Optus

ABC News

17 March 2023

328,000 Aussies caught up in Latitude Financial cyberattack

yahoo! news

 

Latitude customers already having their accounts hacked day after company announces malicious cyber attack

yahoo! news

16 March 2023

Latitude Financial ASX Announcement 

Latitude Financial

Latitude Financial breach impacts 225,000 customers

itnews

Latitude customer data stolen after cyberattack

AFR

Resources

Resources 

If you have been affected by the Latitude data breach, we encourage you to look at the following resources to help protect yourself:

Australian Cyber Security Centre (ACSC)

The Australian Cyber Security Center (ACSC) provides advice and information about how to protect you, your family and your business online. They lead the Australian Government's efforts to improve cyber security and provide current alerts, and useful resources to help you protect yourself online. ReportCyber is a secure reporting service for cybercrime and online incidents for investigation by law enforcement.

Visit the ACSC website: https://www.cyber.gov.au/

Scamwatch

Scamwatch provides information to consumers and small businesses about how to recognise, avoid and report scams. The ACCC and Scamwatch ask that you report scam-related events. This information is used to keep Australians informed about the latest scams in circulation and to collaborate with the industry to look for innovative ways to disrupt scams.

Medibank Private data breach

Visit the Scamwatch website: https://www.scamwatch.gov.au/

 

IDCARE

IDCARE is Australia and New Zealand’s national identity & cyber support service. Our service is the only one of its type in the world. We have helped thousands of Australian and New Zealand individuals and organisations reduce the harm they experience from the compromise and misuse of their identity information by providing effective response and mitigation.

Visit the IDCARE website: https://www.idcare.org/

Service NSW

The NSW Government is working with Latitude to support impacted customers following the financial company's recent database cyberattack. If you have had your NSW driver licence details exposed in the Latitude Financial data breach you may need to replace your card. 

Visit the Service NSW website: https://www.service.nsw.gov.au/latitude-financial-breach

VIC Roads

VicRoads will soon directly contact Victorians impacted by the Latitude breach to confirm their licence details have been flagged in the VicRoads database. Confirmed impacted customers will be issued new licences for free.

Visit the VIC Roads website: https://www.vicroads.vic.gov.au/licences/renew-replace-or-update/latitude-cyber-attack

Lifeline


Phone: 13 11 14

 

Personal crisis support


Lifeline’s online chat service is available every night

Contact

Contact us

For general enquiries, please fill in the following contact form:

Thank you for your inquiry!

Back to Top

BACK TO TOP

bottom of page